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When Families Get Overwhelmed

WHEN seniors and their families discover the senior needs services related to health and a living situation, where can they turn? More specifically, what is the best starting point to begin the search for appropriate resources and solutions?The easy answer is to contact one of the many service providers; information, referral and assistance programs; or to try Web sites or Internet-based employee assistance programs that many jobs provide.

Some people are clear about what they need and want and can identify it after a short, satisfying search. But it’s usually not that simple.

Frequently they start with the Yellow Pages or a resource someone gives them. Often that resource is not what they need. Then they get referred to a series of 10 or 20 organizations and become confused and frustrated. Not having experience or training, they may be unclear about what kinds of services they need and what’s available out there.

Baby boomer children of seniors, who often are Internet-savvy, can conduct systematic research until they clarify the options and present a short list to their parent. Many seniors, on the other hand, prefer to make a direct call and ask for the information and assistance they need. Sometimes this works — for example, if they contact a service that specializes in helping seniors clarify their needs, follows up with one or more providers, and redirects their course if they get stuck.

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